Skip to main content
Having trouble with Paradigm? Don’t worry - it’s not uncommon for web applications to encounter issues due to temporary data storage, browser configurations, or outdated software. Sometimes, these issues can be easily resolved by simply refreshing the application or clearing out temporary data. The steps outlined below are designed to help you resolve common issues by:
  • Clearing temporary data that may be causing conflicts or errors
  • Refreshing the application to ensure you’re running with the latest updates
  • Restarting the browser to reset any problematic configurations
By trying these simple steps, you may be able to resolve issues related to:
  • Slow performance or freezes
  • Error messages or unexpected behavior
  • Difficulty logging in or accessing certain features

​
Clearing Cache and Refreshing the Browser

Sometimes, a fresh start is all you need. Try the following:
  1. Close the Paradigm tab: Click on the “X” button to close the Paradigm tab.
  2. Clear the cache:
    • Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to reload the page and clear the cache.
    • Alternatively, you can also clear the cache through your browser’s settings:
      • Chrome: Go to Settings > More Tools > Clear Browsing Data and select “Cached images and files”.
      • Other browsers: Check your browser’s documentation for clearing cache instructions.
  3. Close and reopen Chrome (or your preferred browser): This will ensure that any temporary issues are resolved.
  4. Open Paradigm again: Log back into Paradigm and try to reproduce the issue.

​
Additional Tips

  • Check for updates: Ensure that you’re running the latest version of your browser.
  • Disable extensions: Try disabling any recently installed browser extensions to see if they’re causing the issue.
  • Contact support: If none of the above steps resolve the issue, please reach out to our support team at [email protected] for further assistance.
By following these steps, you should be able to resolve most common issues with Paradigm. Happy troubleshooting!