LightOn services and websites are intended for professional use only and are not intended for use by minors. If you are not a professional user or if you are a minor, you must not use this site or any of LightOn’s services.
LightOn is a company specializing in the creation of “artificial intelligence” computer programs, and more specifically in the creation of “LLM” (large language model) type AI, publisher of the www.lighton.ai website and the services rendered by this website.
LightOn’s registered office is located 2 rue de la Bourse, 75002 Paris, France. Our company is registered in the SIREN directory under number 821100690.
Your privacy and your personal data are of paramount importance to us. At LightOn we have fundamental principles regarding the confidentiality and protection of personal data.
- We only ask or process your personal information if it is essential or if you have given us your consent to do so.
- We do not share your personal data with anyone except to offer LightOn’s services, comply with the law, to assist you or to protect our rights or if you have given us your explicit consent to do so.
1 Data controller
LightOn is responsible for the processing of personal data that it implements on its own behalf, in particular the processing of personal data relating to the management of access to its services, its contractual relations with its customers and its legitimate interests, in particular prevention of fraud, and management of payment incidents, disputes and litigation. In this context, LightOn has completed all the necessary administrative formalities with the competent authorities. We comply with all effective laws and regulations pertaining to the protection of personal data in the countries where it operates, including in particular but not limited to:- From May 25, 2018, European regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data, and repealing Directive 95 / 46 / EC (General Data Protection Regulation, often referred to as “GDPR”);
- French law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms and its developments.
2 Data Processor
Similarly, as a data processor for our customers that use the applications and software provided by LightOn, we have completed all the necessary administrative formalities with the relevant authorities, in particular European Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, often referred to as GDPR). It should be noted that the data processed through the use of LightOn Services is encrypted. The subscriber to a Service may explicitly grant access to some of the data they have provided and stored via the Services or which is processed within the Services, in particular to employees, service providers or partners, various stakeholders, as well as to LightOn teams, particularly for technical support purposes. In any event, it is LightOn’s customer that decides to store personal data, which is their own, through the use of one of the Services, to grant access to their data and who has full control over it, including with regard to the documents that are deposited, which only the persons to whom they have given access can consult. Each user of the Services provided by LightOn (hereinafter referred to as a User and in the plural as Users), whether a simple visitor, free user, customer or guest, in particular when invited by a customer, is responsible for the data they provide through the use of the Services and, as such, has the responsibility, where applicable, to provide data in accordance with the regulations.3 Purpose
3.1 As Data controller
The processing of personal data by LightOn pursues such legitimate interests as one or more of the following:- Allow you to use our online services
- Improve our services
- Management of requests for information, in particular relating to the services offered (rates, quotes, terms and conditions, etc.)
- Management of relations with our customers, prospects, visitors of our websites and more generally with our contacts
- Sales prospecting
- Assistance to customers and prospects
- Litigation management
- Recruitment management
- Provision of appropriate information (general, technical or other).
- Management of contribution programs aimed at developing new products or services or improving existing ones.
- Management of relationships with our partners and additional services offered to our customers.
- Optimizing our profitability and the commercial success of the products and offers we provide
3.2 As Data Processor
When you use a LightOn application or Service on behalf of a LightOn customer, your relationship with LightOn is governed by the commercial and contractual relationship with that Customer, as well as by any applicable General and Special Terms and Conditions. The Services provided by LightOn enable LightOn’s customers to carry out processing operations that generally pursue at least one of the following objectives, without limitation:- Provision of a chatbot system that takes into account the customer’s documents and resources in order to develop its responses.
- Provision of the logic enabling users to register, configure and use the application.
4 Compliance Service
LightOn has designated a department dedicated to Data Protection. It is possible to contact the person or department in charge of this function at the email address rssi_rgpd@lighton.ai or at LightOn’s postal address, by addressing your mail to the attention of the Data Protection Department.5 Retention period of personal data
The personal data collected by LightOn are kept only for the time necessary to accomplish the objective that was pursued during the collection or to meet legal and regulatory provisions. More specifically, the following data retention periods are:- Data collected when taking out a subscription and during the term of the subscription: during the term of the contractual commitment and up to 3 years after the end of a contract (intermediate archiving according to legal and regulatory obligations and responsibilities, mainly for tax and business related data, up to 10 years after the end of the business relationship)
- Data collected during a request for information, contact, etc. maximum 3 years after the last positive interaction between LightOn and the data subject
- Data collected in connection with the use of our online applications and services: 6 months maximum
- Connection data (IP address, browsing history, etc.): 6 months maximum
- Data processed during recruitment management (including unsolicited applications): 2 years after the last contact with the candidate, unless expressly requested to reduce this period.
6 Scope of collected data
For the purposes of using the Services, we may need to collect and process the following personal data:- Civility, surname and first name of persons having purchased a product from LightOn and of persons having contacted us, of job applicants and visitors to our websites, of persons participating in one of our games or contests, etc.
- Where applicable, employers of people who have purchased a product from LightOn when that employer is LightOn’s customer,
- Civility, surname, first name and e-mail address of users of the Services
- E-mail address of persons who have contacted us through a digital channel and of persons who subscribe to our newsletters
- E-mail addresses of job applicants.
- Surname, first name, telephone number and/or postal address of persons who have contacted us and/or placed an order.
- Connection data (IP address, browsing history, technical details of terminals, language and browser characteristics, etc.)
- Data contained in the curriculum vitae and covering letters of job applicants
- Data supplied by individuals during data processing carried out using the Services
| In a nutshell:_ We need your contact details and email address to manage your purchases and requests, to inform you as a buyer and/or user and as a visitor to our websites as well as prospects, to contact you and/or respond to your requests, to process your applications for our job offers, your telephone number to contact you, and connection data to assist you and fulfill our obligations, in particular with regard to traceability._ |
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6.1 Locations of processing
The processing that LightOn is likely to carry out on personal data is carried out in data centers hosted by its service providers. Most of the processing directly under the control of LightOn is carried out in France or in the UE. Some processing is carried out by LightOn’s sub-processors, which can take place in various locations. LightOn makes its best to work with service providers, suppliers, sub-processors and subcontractors that carry out processing in the European Union or in a country on the list of countries recognized as suitable by having given the necessary guarantees (for example by adopting programs such as Data Privacy Framework, or by setting up Binding Company Rules (BCR), Standard Contractual Clauses, Data Processing Agreements, etc.). Were it not the case, the contractual relationship between LightOn and such third parties would require the implementation of appropriate guarantees. LightOn works with third parties whose data protection agreements comply with the standard contractual clauses of the European Commission and / or which give all the necessary guarantees. In all cases, and in particular would regulations evolve, LightOn takes all the necessary measures to regulate cross-border data transfers and establishes, when necessary, data protection agreements (DPAs) to guarantee data transfers in accordance with the legislation in force, in particular under the provisions of the CCPA and Article 46 of the GDPR. _In a nutshell _: The data you have entrusted to us are processed in France or in a country whose law requires respect for the basic principles of loyalty, transparency and confidentiality, or by a service provider which gave all the guarantees necessary for you and us to be reassured.6.2 Recipients of processed data
LightOn may possibly transmit the personal data that you have provided or that it has collected to its employees, service providers or affiliated organizations which- need to be aware of this information in order to process it on behalf of LightOn or to provide services for the purposes mentioned above, and
- which have agreed not to disclose them to third parties.
6.3 Transfer of processed data to third parties
The data that you provide or that are collected by LightOn or on its behalf are not transmitted to third parties, except, potentially, to the recipients mentioned in Article 6.2. _In a nutshell _: We do not transmit your data, except in the cases that we have already mentioned.6.4 Transfer of data to a third country outside of the European Union
Some of the data that you provide or that is processed by LightOn or on its behalf may be transmitted to third parties operating outside the European Union. These third parties, mentioned in section 6.2 have all adhered to the appropriate programs and / or have given the necessary guarantees for the protection of personal data. _In a nutshell _: We do not transmit your data, except in the cases that we have already mentioned. When we transmit them, it is to service providers that operate in a country whose law requires compliance with the basic principles of loyalty, transparency and confidentiality, or to service providers that give all the guarantees necessary for you to be reassured. .6.5 Business development
If you have already used our Services or ordered goods or services from us, and you have not opted out of receiving communications from us via SMS or email, LightOn may send you emails or SMS messages to alert you to offers for goods or products similar to those you have already ordered or purchased from us, to let you take advantage of our offers, to announce new features, to ask for your opinion, or simply to keep you informed about LightOn news and offers. You always have the option to opt out of receiving such communications by following the unsubscribe links in our emails, using a STOP SMS function if we have sent you an SMS, clicking on an unsubscribe link in an email you have received, via your customer account on one of our websites, etc. All digital communication for commercial or information purposes from LightOn (email, text message, etc.) contain a link or instructions to object to future similar communications. _In a nutshell _: If you have provided us with your email address or mobile number and have given us permission to do so, are a professional who may benefit from our offers or are a customer of ours, and if you have not objected, we may send you informational or promotional emails and text messages. You can refuse to receive such emails and text messages at any time.6.5.1 Newsletters and digital messages
You may receive communications from LightOn such as e-mails, newsletters, SMS, etc. because your address is on our subscribers list. When your e-mail address is in this list, this is because of the context of your professional activity (B2B communications related to your professional activities) or as a registered user of LightOn, or if your e-mail address has been submitted to this list either directly by you, noticeably on LightOn web site, or based on public information such as your Linkedin profile and various other public data. If you want to update your email preferences or unsubscribe from one or several of our mailing lists, please click on the link provided at the end of any of the emails we send for business development reasons or use our notifications and email preference form if such a form is available to you.
7 Exercising your right of access, correction and opposition
As a customer or user of our Services, websites and web applications and as a user whose personal data are processed in the course of the use of our Services and web applications, you have the right:- To request that the data processed concerning you be deleted from our files. This is known as the right to be forgotten. However, we cannot delete your data as long as there is a commercial relationship between us (e.g. an order that has not been fully processed), a warranty relating to one of your purchases, or as long as there is a dispute between you and us or, more generally, as long as we need your data to perform a contract or fulfil one of our obligations.
- To object to the collection and processing of data concerning you when it is not strictly necessary. If you are a client or user of the LightOn Services:
- Your email address is necessary for us to send you information, confirmation emails, password recovery or activation emails, to access the application, etc.
- Your profile data is necessary to create and manage your profile and to provide the Services, in particular by establishing your centers of interests and provide you suggestions for what matches the best for your use of the Services
- To access and retrieve the data collected about you in a standard electronic format;
- To modify your data, in particular by yourself by editing the data in your user account;
- To request a limitation of their processing - for example by refusing any use for prospecting purposes, , or by requesting that a retention period be extended (e.g. for a recorded conversation) in order to manage a potential dispute or litigation;
- request that the data you provided during your application, including your CV and cover letter, be deleted from our files. As long as an applicant has not made this request, and within a limit of two years after the last contact with the applicant, it is in our legitimate interest to retain the applicant’s data in order to ensure the best match between the positions offered and the people who can fill those positions.
8 Data storage in the event of death
You can formulate directives relating to the storage, erasure and communication of your personal data after your death in accordance with articles 84 and 85 of French law 78-17 of 6 January 1978 as amended. These guidelines can be general or specific. You can formulate your advance directives by contacting through rgpd_rssi@lighton.ai _In a nutshell : _You have control over the data you have provided us and you can give us instructions that will be applied after your death, if we still have data about you at that time, which we hope will be as late as possible). For example, you can ask us to erase your data or to send it to a specific person.
9 Data security
LightOn takes all reasonable and necessary measures to protect the processed data against unauthorized access, use, modification or destruction of personal (or potentially personal) data. _In a nutshell _: The data that you provide us or that you provide during your use of the LightOn Services is processed with care and we take many measures to protect and cherish it. For example, we encrypt your data on networks and on storage means, we only give access to this data to people who need this access, we monitor the computers that store and process it, we carry out regular backups, etc. We have commitments relating to the security of our services and we have put in place physical, administrative and technical measures to prevent unauthorized access to your data. Our security policies cover security management for internal operations and our services. These policies govern all areas of security applicable to the Services and apply to all LightOn employees as well as our service providers and contractors which need to have access to this data. In a nutshell_ : We are very concerned about the security of the data that you entrust to us_ We quickly assess and respond to incidents that create suspicion of unauthorized data manipulation. Our teams, including the global information security team, are informed of these incidents and, depending on the nature of the activity, define the processes and intervention methods to deal with the incidents. If we determine that your data has been misappropriated or otherwise incorrectly acquired by a third party, we will inform you as soon as possible, as well as the supervisory authority (e.g. the CNIL in France). In a nutshell:_ Our teams monitor and supervise all suspicious activity and are mobilized to ensure that there is as little as possible_
10 Sub-processing
LightOn only uses subprocessors that provide sufficient guarantees as to the implementation of appropriate technical and organizational measures so that the processing meets the requirements of applicable regulations and guarantees the protection of the rights of the data subject. . _In a nutshell _: When we need sub-processors, for example to host your data or process your orders, we only choose sub-processors who have given us sufficient guarantees for you and us to be reassured
11 Asset disposal
If LightOn, or substantially all of its assets, is sold, or in the unlikely event of LightOn going out of business or bankruptcy, user information would be one of the assets transferred to a third party or acquired by it. You acknowledge that such transfers may take place and that any purchaser of LightOn may continue to use your personal data in accordance with this privacy policy. _In a nutshell _: If our company is sold or passed on, your data will be passed on to the new processor, as it is one of our most valuable assets. But we guarantee that this data will then be processed at least as well by their new processor as by us.
12 Trackers and cookies
Please refer to the document “Cookie Policy” for complete information on cookies and trackers.
13 Recording of telephone conversations and online chats
LightOn may record a portion of calls to its services. These recordings are used for our legitimate interests and, unless you object, for the following purposes:- Training our staff;
- Monitoring advice and the quality of customer relations;
- The creation of factual elements to be used in the prevention and resolution of disputes, litigation and pre-litigation;
- Protecting employees in the event of verbal aggression or incivility;
- Experimenting with management and quality monitoring objectives and analyzing conversations using artificial intelligence techniques.
- Managing requests to exercise your rights;
- Implementing control measures, particularly in the fight against fraud and corruption.
- Improving the chatbot service, in particular via machine learning technologies.
- Employee skills development;
- Monitoring advice and the quality of customer relations;
- The creation of factual elements to be used in the prevention and resolution of disputes, litigation and pre-litigation;
- Protecting employees in the event of verbal aggression or incivility;
- Experimentation with quality management and monitoring objectives, as well as conversation analysis using artificial intelligence techniques.
14 Advertising
We do not display advertising on our sites.
15 Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy. In some cases, we may provide you with additional notice, such as adding a statement to our homepage or sending you an email notification. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy. Your use of the LightOn site and the LightOn app after any changes to the privacy policy constitute your acceptance of those changes. _In a nutshell _: We may make changes to how we process your data, but with a level of protection that will be at least equivalent to that set out in this policy. These changes are mostly minor. We do not systematically burden you with our new data usage policies by asking you to accept them again, but we are happy for you to come and read the applicable policy from time to time. And remember that if you ever disagree with our policy, or if you have a question, or if you want to exercise one of your rights, simply write to us at rgpd_rssi@lighton.ai.
16 Intellectual property
Our websites are published by LightOn. LightOn is the owner of all related intellectual property rights. It is forbidden to copy or download all or part of its content, except with the express prior authorization of the owners or assignees of said parts and said content. This website and all its content (including documents, photos, logos, trademarks and information of any kind) are protected by various rights, including copyright. LightOn grants users of the Sites and Services permission to view, but not to reuse, all or part of the content of the Sites or Services for any purpose whatsoever. The re-use of all or part of the Sites or Services, including this document, is strictly forbidden. This document has been written based on elements provided by the company SysStreaming, which has granted LightOn the necessary rights to use them. Any unauthorized re-use of all or part of the content of this document would thus violate the rights of LightOn and SysStreaming, who may reserve the right to seek compensation for any damages thus suffered. All reproduction rights are reserved, including for downloadable documents (pdf documents as well as logos, photos, information of any kind, etc.). Any downloadable documents are also protected by copyright. We may ask for your email address to enable you to access such content, in particular for the purposes of tracing access and any unauthorized re-use of our downloadable content, which is our legitimate interest. Any total or partial representation of the Sites, any reuse of any content of the Sites or Services, by any organization whatsoever, without the express authorization of LightOn or the rightful owners where applicable, is prohibited and would constitute an infringement punishable by articles L.335-2 et seq. of the French Intellectual Property Code. The databases used by LightOn are protected by the provisions of the law of July 1, 1998 transposing the European directive of March 11, 1996 on the legal protection of databases into the Intellectual Property Code. Similarly, any recording, broadcasting, translation or adaptation, in whole or in part, of any element of the Sites or Services is prohibited without the express prior authorization of LightOn.| In a nutshell: _Everything on our sites, services or applications or in our documents is our property or that of third parties who have given us a right of use and may not be reused without first obtaining our explicit consent._ |
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